VMORE – Secretarial Support

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VMORE – Secretarial Support

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The VMORE solution allows you to maintain your independence yet gives you the agility to respond rapidly to challenges and opportunities presented by technology and industry regulations while minimising financial, medical and legal risks.

VMORE’s virtualised administration solutions include:

Virtual Specialist Secretaries

VMORE understands the key skills staff MUST possess to ensure a practice runs at optimal efficiency.

Our off-site medical receptionists, secretaries and medical billing officers are dedicated to you and your patients and provide them with a high level of personalised customer service.  Utilising an integrated communications service with one phone number your patients can book appointments, pay invoices and have any of their queries related to their appointments with you answered from where to park to how much will their health fund reimburse them.

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Our team provides; scheduling, billing and collection services and database management of incoming and outgoing correspondence. The VMORE Virtual Specialist Secretarial team also work closely with third party, sessional suite or on site receptionists to ensure a seamless solution for you and your patients.

Transcription

Our transcriptionists are modest, but they are absolutely the best at what they do. Having skilled transcriptionists and quick turnaround on your letters ensures timely communication between practitioners, referrers and patients. A standard 1-2 day turn-around is complemented by our ability to respond immediately to urgent requests in less than an hour. We provide high quality transcription with uploads received via iPhone, android or digital Dictaphone.

Our transcription team are an unrivalled advantage and are all locally based with a minimum of 10-years’ experience in specialist medical transcription.

Theatre Bookings and Patient IFC

VMORE has been supporting surgical specialists since 2007. Our staff have experience across a wide range of specialties. Our multi-disciplinary experience ensures we have skills to provide your patients with documented Informed Financial Consent and pre-operative information. We will judiciously synchronise your schedule with that of the Hospital, Anaesthetist and Assistant.

VMORE staff provide an empathetic and efficient surgical booking solution for your patients. Our streamlined financial consent process ensures that our providers maintain a beneficial clinical relationship with their patients.

Medical Billing

Medical Billing requires a strong knowledge of the Australian healthcare system, compliance with Australian Privacy Principles along with understanding the legislated guidelines defined by Medicare.

VMORE’s billing team are experts in their field with exceptional knowledge of the healthcare billing ecosystem which is vital to your cash flow.  They are solely focused on ensuring you get paid for your effort by addressing Medicare, health fund and third-party exceptions along with managing debt collection processes in line with ASIC guidelines. VMORE prides itself on a record of less than 3% outstanding collections of greater than 30 days.

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Some days the Healthcare ecosystem can be challenging even for us veterans.  Ever changing fee schedules, terms and conditions, fund levels and gap options can be confusing, and it is our role to ensure that providers comply and patients fully understand their financial obligations.

Our team of industry experts support our Doctors to:

» navigate the healthcare billing minefield

» become educated in the guidelines applicable to their area of practice

We keep our Doctors and providers informed and the cash flowing by:

» facilitating the billing according to the billing policies of each individual third-party provider

» utilising software with Eclipse capabilities to optimise turnaround time

» providing monthly practice reports

To ensure full compliance with the National Privacy Principles, VMORE does NOT outsource any work overseas.  

All patient data is collected, stored and maintained in our secure Australian based data centre.  All work is processed at our head office in Australia.

IT Solutions

VMORE understands the future of healthcare involves mobility and flexibility.  Being able to connect from anywhere in the world facilitates simple, uncomplicated patient care.

VMORE’s Practice Management IT solutions include:

» Personalised answering service including after-hours call management

» Call management from your mobile or iPad

» 24/7 secure, global access for your records

» Australian owned and operated

» Clinical database professionally hosted and managed

» Managed back-up including disaster recovery

» Compliance with privacy legislation

» Strong cyber-security protocols